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Booking & CancellationPolicy
Off Peak
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A deposit is required to secure all bookings
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Bookings – under 1 week stay, a deposit equal to the first nights accommodation/site tariff is due. For 1 week or more stay, a deposit of $100 for site & $200 for accommodation is due
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Deposit must be paid at the time of making the reservation if arriving within one month of making the reservation, otherwise paid within 14 days of making the original booking.
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Internet bookings – Deposit is due at time of booking.
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The deposit can be made over the phone by Credit Card or by posting a Cheque or Money Order. Personal cheques will only be accepted if received more that 2 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side.
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The full balance of your account, plus a refundable cash key deposit of $10 (per key) is payable on arrival by Cash, Credit Card/Eftpos. Please note that cheques are not accepted on arrival.
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Check in time is from 2pm, and check out time is before 10am daily.
Peak: Xmas/January (extra or different conditions)
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Deposit of $200 is required for a site booking and $500 for a Accommodation booking. This booking fee is required at time of booking or within 14 days of making original booking.
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Final balance is due to be paid in full by 1st October, 2011. Confirm all booking details at this time also.
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You can alternatively choose to make regular payments throughout the year, as long as your booking is paid in full by 1st October, 2011.
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A refundable cash, key deposit of $10 (per key) is payable on arrival.
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Check in is from 3pm, and check out is before 10am daily.
CANCELLATION POLICY
Peak / School Holidays: Xmas / January
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Cancellations notified less than 2 months will forfeit entire deposit.
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Cancellations 2+ months notice will be refunded less $30 administration fee.
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No refunds for Early Departure or Change of Dates - Your booking is for a set time and once confirmed by you, any change will still result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.
Peak: Other School Holidays and long weekends
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Cancellation notified less than 30 days will forfeit entire deposit.
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Cancellations 30+ Days notice will be refunded less a $30 administration fee.
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No Refunds for Early Departure or Change of Dates-Your booking is for a set time and once confirmed by you, any changes will still result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.
Off Peak:
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Cancellations more than 14 days prior to arrival date- deposit will be refunded less an administration fee of $30.
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Cancellations less than 14 days notice- deposit will be refunded less equivalent to 1 nights accommodation.
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Deposits can be transferred once (with more than 14 days notice) without incurring an administration fee.
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No Refunds for Early Departures.
When dates for bookings are changed and the request can be accommodated, there will be no charge. If we cannot change the booking or the booking is within the cancellation period, the rules for cancellation will apply
Any Money entitled to the customer after applying the Refund Policy, may be held in credit for a future booking. This must be used within 12 months of cancellation or then forfeited.
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